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dc.contributor.authorWeaver, Daviden_US
dc.contributor.authorLawton, Lauraen_US
dc.contributor.editorJohn Fletcheren_US
dc.date.accessioned2017-05-03T13:24:56Z
dc.date.available2017-05-03T13:24:56Z
dc.date.issued2008en_US
dc.date.modified2009-04-17T07:12:29Z
dc.identifier.issn10992340en_US
dc.identifier.urihttp://hdl.handle.net/10072/22324
dc.description.abstractIn-depth interviews with owners of 19 exceptionally successful US-based travel agencies were analyzed using a ground theory approach to reveal customer service excellence, employee enrichment and effective networking as three core perceived strengths that comprise a theme of 'relationship building'. The latter is supported by a theme of 'facilitation' entailing diligent client selection, a culture of learning, high adaptability (related to technology and product realignment), scale, adherence to business basics, and owner optimism. Together, both themes suggest a macro-theme of 'deep commitment'. The results provide guidelines for aspiring travel agency ownersen_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherJohn Wiley & Sonsen_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom41en_US
dc.relation.ispartofpageto53en_US
dc.relation.ispartofjournalInternational Journal of Tourism Researchen_US
dc.relation.ispartofvolume10en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode350507en_US
dc.titleNot just surviving, but Thriving: Perceived Strengths of Successful US-based Travel Agenciesen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.date.issued2008
gro.hasfulltextNo Full Text


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