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  • Achieving organisational transformation: An action learning approach

    Author(s)
    Gapp, Rod
    Fisher, Ron
    Griffith University Author(s)
    Gapp, Rod P.
    Fisher, Ron J.
    Year published
    2008
    Metadata
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    Abstract
    This paper identifies and reviews current benchmarking approaches in terms of both internal and external elements of benchmarking, with a focus on process, content and performance. A supply chain approach to benchmarking is then considered and discussed, particularly in terms of how these techniques came into being, the frameworks used and the philosophy underpinning each technique. Comparisons are made of the differences of each approach both at a framework and philosophical level. Discussion on why these differences may exist is presented. Identifying why differences exist provides a platform for understanding the ...
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    This paper identifies and reviews current benchmarking approaches in terms of both internal and external elements of benchmarking, with a focus on process, content and performance. A supply chain approach to benchmarking is then considered and discussed, particularly in terms of how these techniques came into being, the frameworks used and the philosophy underpinning each technique. Comparisons are made of the differences of each approach both at a framework and philosophical level. Discussion on why these differences may exist is presented. Identifying why differences exist provides a platform for understanding the limitations of supply chain benchmarking, particularly when its use is in fostering innovation, organizational change and improvement. A model to evaluate and facilitate organizational transformation is proposed, utilizing an action learning approach. Both internal and external factors are considered. The model is discussed in the context of a case study of a manufacturing enterprise in Australia.
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    Journal Title
    Total Quality Management
    Volume
    19
    Issue
    6
    DOI
    https://doi.org/10.1080/14783360802024424
    Subject
    Business and Management
    Publication URI
    http://hdl.handle.net/10072/22352
    Collection
    • Journal articles

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