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  • It's more than wages: Analysis of the impact of internal labour markets on the quality of jobs

    Author(s)
    McPhail, R
    Fisher, R
    Griffith University Author(s)
    McPhail, Ruth E.
    Fisher, Ron J.
    Year published
    2008
    Metadata
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    Abstract
    paper reports on a study of how internal labor markets, operating in a multi-national hotel chain, may impact on workers in traditionally low paid jobs. The quality of jobs has been linked to pay, with lower paid jobs tending to be regarded as being of lower quality. The study examines the effect of three main dimensions of internal labor markets: job security, training, and opportunities for advancement; on the key organizational outcomes of job satisfaction, organizational commitment and intention to leave. A range of human resource management actions in the operation of the hotel's internal labor market are discussed. ...
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    paper reports on a study of how internal labor markets, operating in a multi-national hotel chain, may impact on workers in traditionally low paid jobs. The quality of jobs has been linked to pay, with lower paid jobs tending to be regarded as being of lower quality. The study examines the effect of three main dimensions of internal labor markets: job security, training, and opportunities for advancement; on the key organizational outcomes of job satisfaction, organizational commitment and intention to leave. A range of human resource management actions in the operation of the hotel's internal labor market are discussed. Data from a world-wide organizational survey are analyzed in order to examine the links between the internal labor market variables and the key organizational outcomes. The paper concludes that the operation of an internal labor market, underpinned by effective human resource policies and actions, leads to improved quality of jobs as measured by increased job satisfaction and organizational commitment, together with reduced intention to leave.
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    Journal Title
    International Journal of Human Resource Management
    Volume
    19
    Issue
    3
    DOI
    https://doi.org/10.1080/09585190801895536
    Subject
    Business and Management
    Marketing
    Policy and Administration
    Publication URI
    http://hdl.handle.net/10072/22354
    Collection
    • Journal articles

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