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dc.contributor.authorWeaven, Scotten_US
dc.contributor.authorGrace, Debraen_US
dc.contributor.editorRichard Fletcher and David Lowen_US
dc.date.accessioned2017-05-03T12:55:19Z
dc.date.available2017-05-03T12:55:19Z
dc.date.issued2008en_US
dc.date.modified2011-05-06T06:45:38Z
dc.identifier.refurihttp://www.anzmac2008.org/Authors.aspxen_AU
dc.identifier.urihttp://hdl.handle.net/10072/22921
dc.description.abstractThis article explores parental and child care staff perceptions of quality across alternative child care governance structures in Australia. Twenty-one child care staff and twenty parents of children attending community-based, independent-private and corporate chain centres were interviewed. Results show structural and procedural elements of service delivery to be significant, although parental age and caregiver experience moderates the importance assigned to quality dimensions. Overall, independent-private and community-based centres were rated above that offered by corporate chains. Future research should identify factors influencing centre under-performance, inform public policy and ensure consistent service quality provision regardless of ownership structure or centre administration.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent131235 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherANZMACen_US
dc.publisher.placeOnlineen_US
dc.publisher.urihttp://pandora.nla.gov.au/pan/25410/20101006-0008/www.anzmac2008.org/_Proceedings/Index.htmlen_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofconferencenameANZMAC 2008en_US
dc.relation.ispartofconferencetitleANZMAC 2008 (Proceedings of the Australian & New Zealand Marketing Academy Conferences)en_US
dc.relation.ispartofdatefrom2008-12-01en_US
dc.relation.ispartofdateto2008-12-03en_US
dc.relation.ispartoflocationSydney Olympic Parken_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode350204en_US
dc.titleAn exploration of the effect of corporate structure on service quality in child careen_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.facultyGriffith Business School, Department of Marketingen_US
gro.rights.copyrightCopyright remains with the authors 2008. The attached file is posted here with permission of the copyright owners for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.en_AU
gro.date.issued2008
gro.hasfulltextFull Text


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  • Conference outputs
    Contains papers delivered by Griffith authors at national and international conferences.

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