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dc.contributor.convenorGabriel Ogunmokunen_AU
dc.contributor.authorButcher, Kennethen_US
dc.contributor.authorHeffernan, Troyen_US
dc.contributor.editorGabriel Ogunmokun; Rony Gabbay; Janelle McPhailen_US
dc.date.accessioned2017-04-24T10:16:53Z
dc.date.available2017-04-24T10:16:53Z
dc.date.issued2004en_US
dc.date.modified2007-03-10T05:52:13Z
dc.identifier.urihttp://hdl.handle.net/10072/2293
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherAcademy of World Business, Marketing and Management Developmenten_US
dc.publisher.placeWestern Australiaen_US
dc.relation.ispartof0en_AU
dc.relation.ispartofconferencename2004 Inaugural Academy of World Business, Marketing and Management Developmenten_US
dc.relation.ispartofconferencetitleConference Proceedings 2004 Inaugural Academy of World Business, Marketing and management development Conferenceen_US
dc.relation.ispartofdatefrom2004-07-13en_US
dc.relation.ispartofdateto2004-07-16en_US
dc.relation.ispartoflocationGold Coast, Qld, Australiaen_US
dc.subject.fieldofresearchcode350601en_US
dc.titleWhen does a smile and an apology offset a wait for service? The role of social regarden_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.date.issued2004
gro.hasfulltextNo Full Text


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    Contains papers delivered by Griffith authors at national and international conferences.

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