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dc.contributor.authorJohnston, Stewarten_US
dc.contributor.authorDainty, Andrewen_US
dc.contributor.authorWilkinson, Adrianen_US
dc.contributor.editorVincent C S Lee, JianChen,Wee-Keong Ng, Kok-Leong Ong, Ting Yean Tanen_US
dc.date.accessioned2017-05-03T16:57:00Z
dc.date.available2017-05-03T16:57:00Z
dc.date.issued2008en_US
dc.date.modified2010-10-27T08:27:14Z
dc.identifier.refurihttp://www.infotech.monash.edu.au/about/news/conferences/icsssm08/index.htmen_AU
dc.identifier.doi10.1109/ICSSSM.2008.4598560en_AU
dc.identifier.urihttp://hdl.handle.net/10072/23091
dc.description.abstractThe provision of additional services to accompany the sale of products is increasingly central to the business strategies of companies in manufacturing and engineering, often referred to as aftermarket services (AMS). The purpose of this paper is to explore the experience of expanding AMS in the context of a leading organization in the engineering sector. The paper explores the meaning of - and rationale for - AMS provision and the manifestations of aftermarket service offerings. AMS enthusiasts envisage an array of benefits including: higher margins, better exploitation of an installed asset base and smoother revenue streams. However, the paper reveals that whilst organizations may find lifecycle AMS attractive, the transition to becoming an integrated provider of product and AMS is likely to be more complex than much of the extant literature suggests.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent1132320 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherIEEEen_US
dc.publisher.placeUSAen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofconferencename5th International Conference on Service Systems and Service Management (ICSSSM'08)en_US
dc.relation.ispartofconferencetitle5th International Conference on Service Systems and Service Management (ICSSSM'08)en_US
dc.relation.ispartofdatefrom2008-06-30en_US
dc.relation.ispartofdateto2008-07-02en_US
dc.relation.ispartoflocationMelbourne, Australiaen_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode350203en_US
dc.titleCapturing the aftermarket in engineering organizations: opportunities and challengesen_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.rights.copyrightCopyright 2008 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.en_AU
gro.date.issued2008
gro.hasfulltextFull Text


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    Contains papers delivered by Griffith authors at national and international conferences.

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