Show simple item record

dc.contributor.authorPowell, Roy
dc.contributor.authorPowell, Helen
dc.contributor.authorGreco, Michael
dc.date.accessioned2017-05-03T15:27:40Z
dc.date.available2017-05-03T15:27:40Z
dc.date.issued2008
dc.date.modified2011-10-18T07:25:49Z
dc.identifier.issn1753304X
dc.identifier.doi10.1179/mmh.2008.1.2.202
dc.identifier.urihttp://hdl.handle.net/10072/23341
dc.description.abstractIn two successive years, 2,012 practices surveyed over 400,000 patients per year in the UK using the Improving Practice Questionnaire (IPQ). In the second survey, of the 27 questionnaire items, a statistically significant improvement was seen in scores for 12 items, while scores were maintained for 13 items and significantly decreased for only two items, namely satisfaction with opening hours and contacting the practice by telephone. Scores for perceived practitioner capability were maintained regardless of practice size, showing a continued high level of satisfaction of over 80 per cent in this area. These scores could still be improved, particularly for considering the patient as a person and taking into account their personal situation in deciding possible treatments. Scores for the capacity of the practice to deliver a high-quality service with regard to supporting services and access were inversely correlated with practice size. Improvement in these scores indicated that listening to patients through the IPQ on more than one occasion can enable practices to significantly improve patient services, but larger practices need to work harder at it. Waiting time in the practice was the lowest scoring item but the efficiency of telephone systems was also poorly rated. There needs to be greater opportunity for patients to speak to practitioners on the phone and also to see the practitioner of their choice, particularly in large practices.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent200672 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherHenry Stewart Publications LLP
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom202
dc.relation.ispartofpageto213
dc.relation.ispartofissue2
dc.relation.ispartofjournalJournal of Management & Marketing in Healthcare
dc.relation.ispartofvolumeVol 1
dc.rights.retentionY
dc.subject.fieldofresearchEpidemiology
dc.subject.fieldofresearchPublic Health and Health Services
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchcode111706
dc.subject.fieldofresearchcode1117
dc.subject.fieldofresearchcode1503
dc.subject.fieldofresearchcode1505
dc.titleThe impact of patient survey feedback in general practice: the influence of practice size
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.rights.copyright© 2008 Maney Publishing. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.date.issued2008
gro.hasfulltextFull Text
gro.griffith.authorGreco, Michael J.


Files in this item

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record