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dc.contributor.convenorPeter Thirkell (Chair)
dc.contributor.authorBodey, Kelli
dc.contributor.authorGrace, Debra
dc.contributor.editorJim Wiley
dc.date.accessioned2017-05-03T12:55:12Z
dc.date.available2017-05-03T12:55:12Z
dc.date.issued2004
dc.date.modified2008-10-30T22:14:13Z
dc.identifier.urihttp://hdl.handle.net/10072/2392
dc.description.abstractThis study examines personality characteristics, such as self-monitoring, perceived control, self-efficacy and Machiavellianism, within the realms of complaint behaviour. As such, these variables are examined in relation to attitude toward complaining, propensity to complain and in relation to previous complaint behaviour. Data were gathered via selfadministered survey from 200 university students. The results indicate significant relationships between self-monitoring, perceived control and self-efficacy with attitude to complaining while self-efficacy and Machiavellianism was significantly related to propensity to complain. In the context of previous complaint behaviour, "complainers" rated significantly higher than "non-complainers" on the basis of self-monitoring and perceived control.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent126221 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherAustralian & New Zealand Marketing Academy (ANZMAC) (Available online)
dc.publisher.placeWellington, NZ
dc.publisher.urihttps://anzmac.wildapricot.org
dc.relation.ispartof0
dc.relation.ispartofconferencenameANZMAC 2004 Marketing Accountabilities and Responsibilities
dc.relation.ispartofconferencetitleMarketing Accountabilities and Responsibilities, Proceedings of Australian & New Zealand Marketing Academy 2004
dc.relation.ispartofdatefrom2004-11-29
dc.relation.ispartofdateto2004-12-01
dc.relation.ispartoflocationWellington, NZ
dc.subject.fieldofresearchcode350204
dc.titleExamining Self-Monitoring, Perceived Control, Self-Efficacy and Machiavellianism in the Context of Complaint Behaviour
dc.typeConference output
dc.type.descriptionE1 - Conferences
dc.type.codeE - Conference Publications
gro.facultyGriffith Business School, Department of Marketing
gro.rights.copyright© The Author(s) 2004. The attached file is posted here with permission of the copyright owners for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.
gro.date.issued2004
gro.hasfulltextFull Text
gro.griffith.authorGrace, Debra A.
gro.griffith.authorBodey, Kelli L.


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    Contains papers delivered by Griffith authors at national and international conferences.

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