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dc.contributor.convenorPeter Thirkell (Chair)en_AU
dc.contributor.authorBodey, Kellien_US
dc.contributor.authorGrace, Debraen_US
dc.contributor.editorJim Wileyen_US
dc.date.accessioned2017-04-04T16:52:12Z
dc.date.available2017-04-04T16:52:12Z
dc.date.issued2004en_US
dc.date.modified2008-10-30T22:14:13Z
dc.identifier.doihttp://www.anzmac.org/en_AU
dc.identifier.urihttp://hdl.handle.net/10072/2392
dc.description.abstractThis study examines personality characteristics, such as self-monitoring, perceived control, self-efficacy and Machiavellianism, within the realms of complaint behaviour. As such, these variables are examined in relation to attitude toward complaining, propensity to complain and in relation to previous complaint behaviour. Data were gathered via selfadministered survey from 200 university students. The results indicate significant relationships between self-monitoring, perceived control and self-efficacy with attitude to complaining while self-efficacy and Machiavellianism was significantly related to propensity to complain. In the context of previous complaint behaviour, "complainers" rated significantly higher than "non-complainers" on the basis of self-monitoring and perceived control.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent126221 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherAustralian & New Zealand Marketing Academy (ANZMAC) (Available online)en_US
dc.publisher.placeWellington, NZen_US
dc.publisher.urihttp://smib.vuw.ac.nz:8081/WWW/ANZMAC2004/home.htmen_AU
dc.relation.ispartof0en_AU
dc.relation.ispartofconferencenameANZMAC 2004 Marketing Accountabilities and Responsibilitiesen_US
dc.relation.ispartofconferencetitleMarketing Accountabilities and Responsibilities, Proceedings of Australian & New Zealand Marketing Academy 2004en_US
dc.relation.ispartofdatefrom2004-11-29en_US
dc.relation.ispartofdateto2004-12-01en_US
dc.relation.ispartoflocationWellington, NZen_US
dc.subject.fieldofresearchcode350204en_US
dc.titleExamining Self-Monitoring, Perceived Control, Self-Efficacy and Machiavellianism in the Context of Complaint Behaviouren_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.facultyGriffith Business School, Department of Marketingen_US
gro.rights.copyrightCopyright remains with the authors 2004. The attached file is posted here with permission of the copyright owners for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.en_AU
gro.date.issued2004
gro.hasfulltextFull Text


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    Contains papers delivered by Griffith authors at national and international conferences.

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