A Conceptual Model of Citizens’ Trust in e-Government

Abstract

Governments all over the world have launched their e-government initiatives. As a consequence of the rapid development and implementation of e-government applications, research on e-government has gained a great deal of researchers' attention. However, very little has been written on citizens' likelihood to use and trust e government. Most of existing literatures on trust in e-government focus on technical perspective such as PKI. This paper presents the citizens' trust aspects in e-government. The aim of this paper is to develop a conceptual model of citizens' trust in e-government. This is contextualized by investigation the factors that are most likely influence the citizens' trust in e-government transactions. The proposed conceptual model of citizens' trust in e-government is integrated constructs from multiple disciplines: psychology, sociology, e-commerce, and HCI. The model will help governments to facilitate and develop citizens' trust in e-government. In addition, it will fill the gap in the literature by providing a model citizens' trust in e-government.