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  • Development of lifetime warranty policies and models for estimating costs

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    52337_1.pdf (235.4Kb)
    Author(s)
    Chattopadhyay, Gopinath
    Rahman, Anisur
    Griffith University Author(s)
    Rahman, Anisur
    Year published
    2008
    Metadata
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    Abstract
    In today's fiercely competitive products market, product warranty has started playing an important role. The warranty period offered by the manufacturer/dealer has been progressively increasing since the beginning of the 20th Century. Currently, a large number of products are being sold with long-term warranty policies in the form of extended warranty, warranty for used products, service contracts and lifetime warranty policies. Lifetime warranties are relatively a new concept. The modelling of failures during the warranty period and the costs for such policies are complex since the lifespan in these policies are not defined ...
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    In today's fiercely competitive products market, product warranty has started playing an important role. The warranty period offered by the manufacturer/dealer has been progressively increasing since the beginning of the 20th Century. Currently, a large number of products are being sold with long-term warranty policies in the form of extended warranty, warranty for used products, service contracts and lifetime warranty policies. Lifetime warranties are relatively a new concept. The modelling of failures during the warranty period and the costs for such policies are complex since the lifespan in these policies are not defined well and it is often difficult to tell about life measures for the longer period of coverage due to usage pattern/maintenance activities undertaken and uncertainties of costs over the period. This paper focuses on defining lifetime, developing lifetime warranty policies and models for predicting failures and estimating costs for lifetime warranty policies.
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    Journal Title
    Reliability Engineering and System Safety
    Volume
    93
    Issue
    4
    Publisher URI
    http://www.elsevier.com/locate/ress
    DOI
    https://doi.org/10.1016/j.ress.2007.02.005
    Copyright Statement
    © 2008 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Subject
    Mathematical sciences
    Engineering
    Commerce, management, tourism and services
    Publication URI
    http://hdl.handle.net/10072/26224
    Collection
    • Journal articles

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