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dc.contributor.authorTownsend, Keithen_US
dc.contributor.editorRussell Lansbury, Bradon Ellemen_US
dc.date.accessioned2017-05-03T14:02:07Z
dc.date.available2017-05-03T14:02:07Z
dc.date.issued2008en_US
dc.date.modified2009-11-17T04:08:12Z
dc.identifier.issn00221856en_US
dc.identifier.doi10.1177/0022185607085701en_AU
dc.identifier.urihttp://hdl.handle.net/10072/26548
dc.description.abstractIn 1983, Airlie Hochschild published a `classic', The Managed Heart . Since this publication, scores of articles have been produced to explore the various manifestations of emotional labour across a range of service industries. However, there is little research on emotional labour when the face-to-face or voice-to-voice interactions with customers are not obviously apparent. This article presents data collected from a food processing plant that has seen a strong managerial attempt to develop a unitarist culture. Employees face a significant level of emotional labour in their interactions within this culture. As has been found in the service industry literature, employees react differently to the emotional labour that they face, and indeed, not all emotional labour is negative for employees.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent139549 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherSageen_US
dc.publisher.placeUnited Kingdomen_US
dc.publisher.urihttp://online.sagepub.com/en_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom175en_US
dc.relation.ispartofpageto180en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalJournal of Industrial Relationsen_US
dc.relation.ispartofvolume50en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode350203en_US
dc.titleDo Production Employees Engage in Emotional Labour?en_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resourcesen_US
gro.rights.copyrightCopyright 2008 SAGE Publications. This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher.Please refer to the journal's website for access to the definitive, published version.en_AU
gro.date.issued2008
gro.hasfulltextFull Text


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