Show simple item record

dc.contributor.authorC.G. Davidson, Michaelen_US
dc.contributor.authorL. Manning, Marken_US
dc.date.accessioned2017-04-24T09:01:20Z
dc.date.available2017-04-24T09:01:20Z
dc.date.issued2003en_US
dc.date.modified2009-11-11T05:25:19Z
dc.identifier.issn15256480en_US
dc.identifier.doi10.1300/J149v04n04_05en_AU
dc.identifier.urihttp://hdl.handle.net/10072/26600
dc.description.abstractSeven dimensions of organizational climate and measures of perceived customer satisfaction were gathered from food and beverage employees of 14 hotels. Regression analysis revealed organizational climate to explain 26.9% of the variance in customer satisfaction with food and beverage and only two organizational climate dimensions, professional and organizational esprit, and conflict and ambiguity, displaying a unique relationship to customer satisfaction with food and beverage. Customer satisfaction with food and beverage was found to explain 18.45% of the variation in RevPAR among the hotels. Recommendations are made as to which dimensions of organizational climate should be targeted for intervention programs attempting to increase hotel financial performance.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherRoutledgeen_US
dc.publisher.placeUnited Statesen_US
dc.relation.ispartofpagefrom85en_US
dc.relation.ispartofpageto100en_US
dc.relation.ispartofissue4en_US
dc.relation.ispartofjournalInternational Journal of Hospitality and Tourism Administrationen_US
dc.relation.ispartofvolume4en_US
dc.subject.fieldofresearchcode350599en_US
dc.titleOrganizational Climate of Food and Beverage Employees: Its Impact Upon Customer Satisfaction in Hotelsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2003
gro.hasfulltextNo Full Text


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record