The service-manufacturing conundrum: Investigating a new approach to understanding and classifying services and manufacturing
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In this paper we propose a service-manufacturing model that will clarify the current confusion that exists in understanding the similarities and differences between services and manufacturing. Currently most products are regarded as a combination of services and manufactured goods to a greater or lesser degree depending on the product. The lack of conceptual clarity impacts upon the clear understanding of important issues in the workplace, such as Human Resource Management and labour practices in service and manufacturing contexts.
British Academy of Management Annual Conference
© 2005 British Academy of Management (BAM).This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.