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  • Knowledge managing major events: a case study of the Sydney Olympic Games

    Author(s)
    Halbwirth, Sue
    Toohey, Kristine
    Griffith University Author(s)
    Toohey, Kristine M.
    Year published
    2002
    Metadata
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    Abstract
    Event management organisations are unique institutions in many ways. One of these is the manner in which they create, manage and transfer the information and knowledge they need to operate efficiently. Their finite project character requires innovative knowledge management (KM) solutions, however, to date, many event organisations have failed to capitalise effectively on recent KM advances. The 2000 Summer Olympic Games, held in Sydney, provides an excellent case study of how an event 'franchiser' (the International Olympic Committee) and an event 'franchisee' (the Sydney Organising Committee of the Olympic Games SOCOG) ...
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    Event management organisations are unique institutions in many ways. One of these is the manner in which they create, manage and transfer the information and knowledge they need to operate efficiently. Their finite project character requires innovative knowledge management (KM) solutions, however, to date, many event organisations have failed to capitalise effectively on recent KM advances. The 2000 Summer Olympic Games, held in Sydney, provides an excellent case study of how an event 'franchiser' (the International Olympic Committee) and an event 'franchisee' (the Sydney Organising Committee of the Olympic Games SOCOG) have successfully adopted KM strategies and practices to become 'learning organisations'. They now provide KM benchmarks for other event organisers. The paper is written from personal experience and outlines the IOC and SOCOG's KMgrowth and development from an information management approach into a wider knowledge management role, assisted by technology solutions. It will also identify some practical examples of KM practices that could be integrated into other event structures.
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    Journal Title
    Journal of Sport & Tourism
    Volume
    7
    Issue
    3
    DOI
    https://doi.org/10.1080/10295390208718731
    Subject
    Commerce, Management, Tourism and Services not elsewhere classified
    Commerce, Management, Tourism and Services
    Publication URI
    http://hdl.handle.net/10072/28081
    Collection
    • Journal articles

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