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  • Understanding the dynamics of conflict within business franchise systems

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    53371_1.pdf (72.03Kb)
    Author(s)
    Giddings, Jeff
    Frazer, Lorelle
    Weaven, Scott
    Grace, Anthony
    Griffith University Author(s)
    Frazer, Lorelle
    Giddings, Jeff M.
    Weaven, Scott K.
    Grace, Anthony R.
    Year published
    2009
    Metadata
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    Abstract
    High levels of franchising density and impressive growth in both franchise units and sector turnover have seen Australia described as 'the franchise capital of the world'. Some 62,000 franchise units belonging to 960 franchise systems turned over $128 billion in 2005. In the Australian Franchising 2006 survey, 35% of franchisors reported being involved in substantial disputes with franchisees, posing questions in relation to both the nature of power sharing within franchising relationships and the suitability of current sector regulation. This article reports on research on franchising conflict conducted by Griffith University ...
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    High levels of franchising density and impressive growth in both franchise units and sector turnover have seen Australia described as 'the franchise capital of the world'. Some 62,000 franchise units belonging to 960 franchise systems turned over $128 billion in 2005. In the Australian Franchising 2006 survey, 35% of franchisors reported being involved in substantial disputes with franchisees, posing questions in relation to both the nature of power sharing within franchising relationships and the suitability of current sector regulation. This article reports on research on franchising conflict conducted by Griffith University academics in conjunction with the Australian Competition & Consumer Commission. Causes of franchising conflict include system compliance, communication issues, misrepresentation concerns, intervention of third parties as well as profitability concerns. While mediation-type processes have generally been productive in managing franchising conflict, such processes will not always be suitable. A broader range of processes could be utilised, along with systems-based approaches.
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    Journal Title
    Australasian Dispute Resolution Journal
    Volume
    20
    Issue
    1
    Publisher URI
    http://legalonline.thomson.com.au/subscribed/static-fs/journals/ADRJ/LAWREP-020-ADRJ-JL-0024.pdf?sessionId=61dfbb5e0ade6d323598c7065c629ba4
    Copyright Statement
    © 2009 Thomson Legal & Regulatory Limited. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published
    Subject
    Law and Legal Studies not elsewhere classified
    Social Work
    Law
    Publication URI
    http://hdl.handle.net/10072/28181
    Collection
    • Journal articles

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