Review of long-term warranty policies
MetadataShow full item record
A large number of products are now being sold with long-term warranty policies. This is mainly due to fierce competition in the market and customer demand. Offering long term warranty results in additional complexities in estimating costs associated with warranty servicing due to the uncertainties associated with usage, preventive maintenance and warranty servicing strategies. This paper reviews various long-term warranty policies and mathematical models for estimation of warranty servicing costs.
Asia pacific journal of operational research
Electronic version of an article published as Asia pacific journal of operational research, 23, 4, 2006, 453-472 http://dx.doi.org/10.1142/S021759590600108X copyright World Scientific Publishing Company http://www.worldscinet.com/apjor/ For journal papers, please refer to our site at http://www.worldscinet.com/authors/authorrights.shtml