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dc.contributor.convenorThe University of Western Australiaen_AU
dc.contributor.authorRugimbana, Roberten_US
dc.contributor.authorStrachan, Glendaen_US
dc.contributor.authorQuazi, Alien_US
dc.contributor.authorKeating, Byronen_US
dc.contributor.editorSharon Purchaseen_US
dc.date.accessioned2017-04-24T11:55:37Z
dc.date.available2017-04-24T11:55:37Z
dc.date.issued2005en_US
dc.date.modified2010-07-09T03:06:22Z
dc.identifier.doihttp://www.anzmac.orgen_AU
dc.identifier.urihttp://hdl.handle.net/10072/2845
dc.description.abstractDespite consumer criticism of the rationalization strategies adopted by the Australian financial institutions, no identified research has examined the social impact of such strategies. This paper addresses this lacuna by first quantifying the extent of banking customer discontentment in a rural community affected by the closure of its only bank, and then exploring the impact of this discontentment on quality of life. Results reveal that consumer satisfaction with their personal well-being is perceived to improve marginally despite increasing discontentment with banking services. This finding has significant implications for theory and practice.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent467588 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherUniversity of Western Australiaen_US
dc.publisher.placePerth, WAen_US
dc.publisher.urihttp://smib.vuw.ac.nz:8081/WWW/ANZMAC2005/index.htmlen_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofconferencenameANZMAC 2005 Broadening the boundariesen_US
dc.relation.ispartofconferencetitleANZMAC 2005 Conferenceen_US
dc.relation.ispartofdatefrom2005-12-05en_US
dc.relation.ispartofdateto2005-12-07en_US
dc.relation.ispartoflocationFreemantle, WAen_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode350204en_US
dc.titleSocial impact of bank closures on a small rural community: the case of Merriwaen_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.facultyGriffith Business School, Department of Marketingen_US
gro.rights.copyrightCopyright remains with the authors 2005. The attached file is posted here with permission of the copyright owners for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.en_AU
gro.date.issued2005
gro.hasfulltextFull Text


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  • Conference outputs
    Contains papers delivered by Griffith authors at national and international conferences.

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