Mind the Gap
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The application of Socio-Technical theory seeks to improve the alignment between the technical and social sub-systems that comprise organisations. The developers who create the technical systems and the people who use the systems are a manifestation of the socio-technical dynamic. Yet a gap exists between these two groups that create a sometimes strong dynamic tension that is a worthy subject for research. Despite many years of study, the User-Developer gap seems as pervasive as ever. This paper explores the nature of the gap, and proposes some practical solutions.
International Journal Sociotechnology & Knowledge Development
Copyright 2009 IGI Global. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.