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dc.contributor.authorTownsend, Keithen_US
dc.contributor.editorRoberta Julian , Reannan Rottier and Rob Whiteen_US
dc.date.accessioned2017-05-03T14:02:04Z
dc.date.available2017-05-03T14:02:04Z
dc.date.issued2005en_US
dc.date.modified2008-04-10T08:05:08Z
dc.identifier.urihttp://hdl.handle.net/10072/2875
dc.description.abstractIn 1983, Airlie Hochschild published a 'classic' "The Managed Heart". Since this publication, scores of articles have been produced to explore the various manifestations of emotional labour across a range of service industries. However, there is a substantial absence when it comes to emotional labour when face-to-face or voice-to-voice interactions with customers are not present. This article presents data collected from a food-processing plant that has seen a strong managerial attempt to develop a unitarist culture. Employees face a significant level of emotional labour in their interactions within this culture. As has been found in the service industry literature, employees react differently to the emotional labour that they face, and indeed, not all emotional labour is negative for employees.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent50990 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherThe Australian Sociological Associationen_US
dc.publisher.placeSt. Lucia, QLDen_US
dc.publisher.urihttp://www.tasa.org.au/conference/2005/en_US
dc.publisher.urihttp://www.tasa.org.au/en_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofconferencenameTASA 2005 Conferenceen_US
dc.relation.ispartofconferencetitleTASA 2005 Conference Proceedingsen_US
dc.relation.ispartofdatefrom2005-12-05en_US
dc.relation.ispartofdateto2005-12-08en_US
dc.relation.ispartoflocationUniversity of Tasmania, Hobarten_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode359999en_US
dc.titleEmotional Labour in a Production Setting?en_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resourcesen_US
gro.rights.copyrightCopyright remains with the author 2005. The attached file is reproduced here with permission of the copyright owner for your personal use only. No further distribution permitted. For information about this conference please refer to TASA website or contact the author.en_AU
gro.date.issued2005
gro.hasfulltextFull Text


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    Contains papers delivered by Griffith authors at national and international conferences.

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