Show simple item record

dc.contributor.authorTownsend, Keithen_US
dc.contributor.editorMarian Baird, Rae Cooper and Mark Westcotten_US
dc.date.accessioned2017-05-03T14:02:05Z
dc.date.available2017-05-03T14:02:05Z
dc.date.issued2005en_US
dc.date.modified2008-08-18T06:30:15Z
dc.identifier.urihttp://hdl.handle.net/10072/2877
dc.description.abstractThere appears to be a number of paradoxes within the management of the growing call centre sector. This paper considers one of these paradoxes, the extensive recruitment and training regimes in workplaces that are faced with very high levels of turnover. Along with increased levels of control over labour, this large organisation allows employees to transfer internally thus offsetting the high recruitment and training costs.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent234653 bytes
dc.format.extent37027 bytes
dc.format.mimetypeapplication/pdf
dc.format.mimetypetext/plain
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherAssociation of Industrial Relations Academics of Australia and New Zealanden_US
dc.publisher.placeSydneyen_US
dc.publisher.urihttp://www.mngt.waikato.ac.nz/airaanz/en_US
dc.publisher.urihttp://airaanz.econ.usyd.edu.au/papers.htmlen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofconferencenameAIRAANZ 05: 19th Conference of the Association of Industrial Relations Academics of Australia & N.Z.en_US
dc.relation.ispartofconferencetitleReworking Work: AIRAANZ 05 - Proceedings of the 19th Conference of the Association of Industrial Relations Academics of Australia and New Zealand - Volume 1. Refereed Papersen_US
dc.relation.ispartofdatefrom2005-02-09en_US
dc.relation.ispartofdateto2005-02-11en_US
dc.relation.ispartoflocationSydneyen_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode359999en_US
dc.title'Why do we bother?’: Recruitment and Training in a Call Centreen_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resourcesen_US
gro.rights.copyrightCopyright 2005 Association of Industrial Relations Academics Australia & New Zealand (AIRAANZ). The attached file is reproduced here in accordance with the copyright policy of the publisher. Use hypertext link for access to publisher's website.en_AU
gro.date.issued2005
gro.hasfulltextFull Text


Files in this item

This item appears in the following Collection(s)

  • Conference outputs
    Contains papers delivered by Griffith authors at national and international conferences.

Show simple item record