Communities of practice in training: the missing link in Enterprise Resource Planning Implementation
View/ Open
File version
Version of Record (VoR)
Author(s)
Burgess, Kevin
V. Kerr, Donald
Houghton, Luke
Griffith University Author(s)
Year published
2009
Metadata
Show full item recordAbstract
Purpose of this paper
To examine which training methods are the most effective for an enterprise resource
planning (ERP) system implementation.
Design/methodology/approach
A casework methodology was used to investigate the role of training in an ERP
implementation in a large multi-business corporation. Data were gathered from a variety of
sources through multi-methods over a six month period.
Findings
Dominant ERP implementation training approaches overvalue formal processes and
disregard the role played by Communities of Practice (CoP) in effective training.
Research limitations/implications (if applicable)
The limitation ...
View more >Purpose of this paper To examine which training methods are the most effective for an enterprise resource planning (ERP) system implementation. Design/methodology/approach A casework methodology was used to investigate the role of training in an ERP implementation in a large multi-business corporation. Data were gathered from a variety of sources through multi-methods over a six month period. Findings Dominant ERP implementation training approaches overvalue formal processes and disregard the role played by Communities of Practice (CoP) in effective training. Research limitations/implications (if applicable) The limitation of the study is that it is a single case study and the findings need to be examined in a greater range of contexts to determine if they have the wider applicability. Practical implications (if applicable) This study suggests that greater engagement with CoP in training has the potential to assist in reducing the current high rate of ERP implementation failures. What is original/value of paper Provides an explanation in social theoretical terms of why the dominant ERP training approaches are often ineffective. This in turn could impact the effectiveness of logistics.
View less >
View more >Purpose of this paper To examine which training methods are the most effective for an enterprise resource planning (ERP) system implementation. Design/methodology/approach A casework methodology was used to investigate the role of training in an ERP implementation in a large multi-business corporation. Data were gathered from a variety of sources through multi-methods over a six month period. Findings Dominant ERP implementation training approaches overvalue formal processes and disregard the role played by Communities of Practice (CoP) in effective training. Research limitations/implications (if applicable) The limitation of the study is that it is a single case study and the findings need to be examined in a greater range of contexts to determine if they have the wider applicability. Practical implications (if applicable) This study suggests that greater engagement with CoP in training has the potential to assist in reducing the current high rate of ERP implementation failures. What is original/value of paper Provides an explanation in social theoretical terms of why the dominant ERP training approaches are often ineffective. This in turn could impact the effectiveness of logistics.
View less >
Conference Title
The 21st Annual NOFOMA Conference Proceedings
Publisher URI
Copyright Statement
© The Author(s) 2009. The attached file is reproduced here in accordance with the copyright policy of the publisher. For information about this conference please refer to the conference’s website or contact the authors.
Subject
Information Systems Management