Show simple item record

dc.contributor.authorEnshassi, Adnanen_US
dc.contributor.authorMohamed, Sherifen_US
dc.contributor.authorEl-Ghandour, Saiden_US
dc.date.accessioned2017-05-03T13:19:17Z
dc.date.available2017-05-03T13:19:17Z
dc.date.issued2009en_US
dc.date.modified2010-06-16T05:42:18Z
dc.identifier.issn09699988en_US
dc.identifier.doi10.1108/09699980910927895en_AU
dc.identifier.urihttp://hdl.handle.net/10072/29431
dc.description.abstractPurpose - During the past few years, only a limited number of construction projects in Palestine were completed on time; indeed many of these projects had been delayed for reasons believed to be outside the control of both the contractors and owners. Such delays have given rise to many claims and conflicts. The aim of this paper is to investigate this widespread phenomenon, and its associated problems, from the perspective of the local contractors. Design/methodology/approach - The paper reports on a questionnaire-based research investigation targeting local contractors with a focus on critical problems associated with the process of claim management, starting with claim identification, through to claim notification, examination, documentation, presentation, and negotiation. Findings - The paper presents the survey results and main findings which indicate that: lack of site staff awareness to proactively detect claims, inaccessibility or unavailability of relevant documents, and conflicts arising during owner/contractor negotiation are all critical problems associated with the process of claim management. Originality/value - The outcome of this research will assist local contractors in understanding the critical problems associated with the process of claim management; thus minimizing the number of, and cost associated with, claims and conflicts.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherEmerald Group Publishing Ltden_US
dc.publisher.placeUnited Kingdomen_US
dc.publisher.urihttp://www.emeraldinsight.com/0969-9988.htmen_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom61en_US
dc.relation.ispartofpageto72en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalEngineering, Construction and Architectural Managementen_US
dc.relation.ispartofvolume16en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode310202en_US
dc.titleProblems associated with the process of claim management in Palestine: Contractors’ perspectiveen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2009
gro.hasfulltextNo Full Text


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record