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dc.contributor.authorJordan, Peter J
dc.contributor.authorMurray, Jane P
dc.contributor.authorLawrence, Sandra A
dc.contributor.editorStough, C
dc.contributor.editorSaklofske, DH
dc.contributor.editorParker, JDA
dc.date.accessioned2017-05-03T11:37:13Z
dc.date.available2017-05-03T11:37:13Z
dc.date.issued2009
dc.date.modified2010-08-23T07:02:07Z
dc.identifier.isbn978-0-387-88369-4
dc.identifier.doi10.1007/978-0-387-88370-0_10
dc.identifier.urihttp://hdl.handle.net/10072/29482
dc.description.abstractBusiness seems to be enamoured by the construct of emotional intelligence. The emotional intelligence framework has enabled managers to understand the contribution of emotions in creating desirable qualities in business such as enthusiasm, motivation, and affective commitment (loyalty), and how these can be enhanced in the workplace by influencing employees' affective abilities (Caruso & Salovey, 2004; Cherniss, 2001; Cherniss & Adler, 2000). At its most basic level, the emotional intelligence framework has provided business with a basis for implementing competencies that identify skills that enable employees to deal with emotions in the workplace. While enthusiasm for the potential of emotional intelligence is shared by many in the business community (Goleman, 2000, 2004), there are those working in and with business who have some level of psychological training and cannot understand the attraction (see Murphy, 2006). Some of this can be linked to the varying conceptualizations of emotional intelligence (see Mayer, Salovey, & Caruso, 2000), while other criticisms emerge from the way in which emotional intelligence is measured (Conte, 2005; Landy, 2005; Locke, 2005).
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSpringer
dc.publisher.placeNew York
dc.publisher.urihttps://www.springer.com/gp/book/9780387883694
dc.relation.ispartofbooktitleAssessing Emotional Intelligence: Theory, Research, and Applications
dc.relation.ispartofchapter10
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom171
dc.relation.ispartofpageto190
dc.rights.retentionY
dc.subject.fieldofresearchIndustrial and organisational psychology (incl. human factors)
dc.subject.fieldofresearchcode520104
dc.titleThe Application of Emotional Intelligence in Industrial and Organizational Psychology
dc.typeBook chapter
dc.type.descriptionB1 - Chapters
dc.type.codeB - Book Chapters
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resources
gro.date.issued2009
gro.hasfulltextNo Full Text
gro.griffith.authorJordan, Peter J.


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