Don't talk to me about e-mail technology's potential contribution to bullying
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This paper explores processes in electronic communication, specifically email, and the ways in which this technology can contribute to counterproductive workplace behaviours leading to, and including, bullying. It uses three case studies of people who use email in their daily work. The study points to a number of issues which have a negative impact on workers, stemming from lack of understanding of the blurred boundaries between formal and informal communication by email. It elaborates three levels of behaviour that point to the potential for email to be used as a mode of bullying and provides strategies for reducing these potentials.
International Journal of Organisational Behaviour
Copyright remains with the author 2008. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Innovation and Technology Management
Business Information Systems