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dc.contributor.convenorAidan Berry, Ian Clarke, Lew Perrenen_AU
dc.contributor.authorBrunetto, Yvonneen_US
dc.contributor.authorFarr-Wharton, Roden_US
dc.contributor.authorShacklock, Kateen_US
dc.contributor.editorLew Perrenen_US
dc.date.accessioned2017-05-03T13:15:20Z
dc.date.available2017-05-03T13:15:20Z
dc.date.issued2009en_US
dc.date.modified2010-05-24T06:38:43Z
dc.identifier.refurihttp://www.bam.ac.uk/site/cms/contentChapterView.asp?chapter=1en_AU
dc.identifier.urihttp://hdl.handle.net/10072/29802
dc.description.abstractThis paper used Social Exchange Theory as a lens for examining the impact of the supervisor-subordinate relationship on different types of street-level bureaucrats' (SLB) perceptions of autonomy and in turn, role clarity. The findings challenge Lipsky's (1980) theory about the autonomy of Australian SLBs because nurse and police SLBs felt only somewhat autonomous in the workplace. Moreover, they are at best only slightly satisfied with their supervision but their supervision practices significantly affect their perceptions of autonomy as well as their levels of role clarity. The findings therefore indicate that present management practices are not ideal for promoting effective workplace relationships or for addressing the current skills shortage. By contrast, private sector nurses were found to have comparatively higher levels of satisfaction with supervisor-subordinate relationships and therefore of autonomy and consequently, of role clarity. The implications for public sector managers responsible for ensuring SLBs do have the conditions in place to deliver appropriate services to the Australian public are discussed.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent306498 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherBritish Academy of Managementen_US
dc.publisher.placeUKen_US
dc.publisher.urihttp://www.bam.ac.uk/en_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofconferencenameBritish Academy of Management (BAM2009)en_US
dc.relation.ispartofconferencetitleBAM Conference Proceedingsen_US
dc.relation.ispartofdatefrom2009-09-15en_US
dc.relation.ispartofdateto2009-09-17en_US
dc.relation.ispartoflocationBrighton, UKen_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchHuman Resources Managementen_US
dc.subject.fieldofresearchcode150305en_US
dc.titleStreet-level Bureaucrats: Can they deliver?en_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.rights.copyrightCopyright 2009 BAM. The attached file is posted here in accordance with the copyright policy of the publisher, for your personal use only. No further distribution permitted. Use hypertext link for access to publisher's website.en_AU
gro.date.issued2009
gro.hasfulltextFull Text


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    Contains papers delivered by Griffith authors at national and international conferences.

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