New technology and work in the Australian telecommunications sector: What role for technicians?

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Author(s)
Ross, Peter
Griffith University Author(s)
Year published
2009
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This paper examined the impact of rapid technological change on the role and employment practices of Telstra technicians. The ramifications of technological change for these workers included changed skill sets, electronic monitoring,job cuts and the outsourcing of some former core work. The paper concludes that technological determinism may assist in explaining some of the resulting changes to the roles of Telstra's in-house technicians, while the heightened use of electronic monitoring was in line with the 'control imperative' of labour process theory. However, new technology did not appear to be the major factor behind ...
View more >This paper examined the impact of rapid technological change on the role and employment practices of Telstra technicians. The ramifications of technological change for these workers included changed skill sets, electronic monitoring,job cuts and the outsourcing of some former core work. The paper concludes that technological determinism may assist in explaining some of the resulting changes to the roles of Telstra's in-house technicians, while the heightened use of electronic monitoring was in line with the 'control imperative' of labour process theory. However, new technology did not appear to be the major factor behind Telstra's shift towards a unitarist employment relations approach. Rather, this approach represented a strategic choice on the part of Telstra management, although new technologies provided support for some of their unitarist strategies.
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View more >This paper examined the impact of rapid technological change on the role and employment practices of Telstra technicians. The ramifications of technological change for these workers included changed skill sets, electronic monitoring,job cuts and the outsourcing of some former core work. The paper concludes that technological determinism may assist in explaining some of the resulting changes to the roles of Telstra's in-house technicians, while the heightened use of electronic monitoring was in line with the 'control imperative' of labour process theory. However, new technology did not appear to be the major factor behind Telstra's shift towards a unitarist employment relations approach. Rather, this approach represented a strategic choice on the part of Telstra management, although new technologies provided support for some of their unitarist strategies.
View less >
Journal Title
Labour and Industry
Volume
20
Issue
1
Copyright Statement
© The Author(s) 2009. The attached file is reproduced here in accordance with the copyright policy of the publisher. For information about this journal please refer to the journal’s website or contact the author.
Subject
Human Resources Management
Business and Management
Human Geography
Policy and Administration