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dc.contributor.authorGrace, Debraen_US
dc.date.accessioned2017-05-03T12:55:21Z
dc.date.available2017-05-03T12:55:21Z
dc.date.issued2009en_US
dc.date.modified2010-09-08T04:56:36Z
dc.identifier.issn09696989en_US
dc.identifier.doi10.1016/j.jretconser.2008.02.004en_AU
dc.identifier.urihttp://hdl.handle.net/10072/30089
dc.description.abstractUsing an experimental repeated-measures design (n 젲40), this study examines the level of embarrassment and repatronage intentions in relation to13 embarrassing service encounters.The manipulation of two independent variables,i.e. embarrassment source (i.e., service provider, others present and consumer) and embarrassment stimuli (violations of privacy,awkward acts, forgetfulness/error, image appropriateness and criticism ) are represented by 13 hypothetical scenarios included in a self-report survey.The findings have relevance for theory and practice and provide direction for future research in this area.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent110066 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherElsevier Ltden_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom1en_US
dc.relation.ispartofpageto9en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalJournal of Retailing and Consumer Servicesen_US
dc.relation.ispartofvolume16en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchMarketing Management (incl. Strategy and Customer Relations)en_US
dc.subject.fieldofresearchcode150503en_US
dc.titleAn examination of consumer embarrassment and repatronage intentions in the context of emotional service encountersen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Marketingen_US
gro.rights.copyrightCopyright 2009 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_AU
gro.date.issued2009
gro.hasfulltextFull Text


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