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  • Medical receptionists in general practice: Who needs a nurse?

    Author(s)
    Patterson, Elizabeth
    Del Mar, Christopher.
    Najman, Jake
    Griffith University Author(s)
    Patterson, Elizabeth A.
    Year published
    2000
    Metadata
    Show full item record
    Abstract
    The aim of this study was to determine the extent to which receptionists, working in general medical practices, are undertaking clinical tasks traditionally within the domain of nursing. A survey of 164 solo and principal general practitioners (GPs) practising within one division of general practice in south-east Queensland, Australia, yielded 84 responses (55%). The study found that some receptionists, while primarily employed for reception and clerical duties, were performing tasks that involved direct patient assessment, monitoring and therapy. Sixty percent of the GPs did not employ a nurse because of financial constraints ...
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    The aim of this study was to determine the extent to which receptionists, working in general medical practices, are undertaking clinical tasks traditionally within the domain of nursing. A survey of 164 solo and principal general practitioners (GPs) practising within one division of general practice in south-east Queensland, Australia, yielded 84 responses (55%). The study found that some receptionists, while primarily employed for reception and clerical duties, were performing tasks that involved direct patient assessment, monitoring and therapy. Sixty percent of the GPs did not employ a nurse because of financial constraints and a perceived lack of need. These findings could be illustrative of the current trend in health care to appropriate the work of nurses to lesser-paid workers. Further investigation is indicated in order to determine the most appropriate non-medical staffing mix in general practice to achieve both quality care and financial viability.
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    Journal Title
    International Journal of Nursing Practice
    Volume
    6
    Publisher URI
    http://www.blackwell-synergy.com/doi/full/10.1046/j.1440-172x.2000.00213.x
    DOI
    https://doi.org/10.1046/j.1440-172x.2000.00213.x
    Copyright Statement
    © 2000 Blackwell Publishing. The definitive version is available at [www.blackwell-synergy.com.]
    Subject
    Nursing
    Publication URI
    http://hdl.handle.net/10072/3031
    Collection
    • Journal articles

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