Show simple item record

dc.contributor.authorSinclair, Martaen_US
dc.contributor.authorSinclair, Carlen_US
dc.date.accessioned2017-04-24T10:00:56Z
dc.date.available2017-04-24T10:00:56Z
dc.date.issued2009en_US
dc.date.modified2013-12-02T23:51:39Z
dc.identifier.issn15256480en_US
dc.identifier.doi10.1080/15256480903337155en_US
dc.identifier.urihttp://hdl.handle.net/10072/30390
dc.description.abstractThis article proposes that efficiency of hotel organizations could be improved by integrating service-oriented operations with project management principles. Such integration would instill innovation, proactive attitudes and regulated risk-taking needed to pursue ongoing improvement and proactive response to change. By managing each change as a project, embedded in smoothly running operations, hotels would extend their life span by continuously reinventing themselves. The implementation of such strategic shift would necessitate reliance on empowered staff, placed in a flexible environment that engenders favorable climates for service, innovation, and strategic human resources (HR). The end result is synergy achieved through a complementary mix of service and project management cultures.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.languageEnglishen_US
dc.language.isoen_US
dc.publisherRoutledgeen_US
dc.publisher.placeUnited Statesen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom344en_US
dc.relation.ispartofpageto360en_US
dc.relation.ispartofjournalInternational Journal of Hospitality and Tourism Administrationen_US
dc.relation.ispartofvolume10en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchcode350601en_US
dc.titleImproving hotel efficiency through integration of service and project management culturesen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of International Business and Asian Studiesen_US
gro.date.issued2009
gro.hasfulltextNo Full Text


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record