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dc.contributor.authorG. Psychogios, Alexandrosen_US
dc.contributor.authorWilkinson, Adrianen_US
dc.contributor.authorT. Szamosi, Leslieen_US
dc.date.accessioned2017-04-24T12:38:00Z
dc.date.available2017-04-24T12:38:00Z
dc.date.issued2009en_US
dc.date.modified2010-07-30T07:19:33Z
dc.identifier.issn14783363en_US
dc.identifier.doi10.1080/14783360902781949en_AU
dc.identifier.urihttp://hdl.handle.net/10072/30436
dc.description.abstractThe purpose of this paper is to address the generic research question of the effects of the implementation of Total Quality Management (TQM) on managers' lives. In particular, this study focuses on TQM effects on middle managers' (MMs) autonomy. Through a multi-modal research approach based on a combination of quantitative and qualitative methods, it is argued that the implementation of TQM programmes has a positive impact on MMs' autonomy. Nevertheless, it is related mostly to the 'hard' rather than the 'soft' side of TQM. The strong impact of TQM practices on MMs' responses to aspects related to their work, as compared to the small impact of the 'soft' side, implies a pragmatic view of TQM. Managers perceive a somewhat linear road to quality improvement through the use of 'hard' management practices and giving less importance to concepts, such as empowerment and employee involvement.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherRoutledgeen_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom445en_US
dc.relation.ispartofpageto466en_US
dc.relation.ispartofissue4en_US
dc.relation.ispartofjournalTotal Quality Management and Business Excellenceen_US
dc.relation.ispartofvolume20en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchBusiness and Management not elsewhere classifieden_US
dc.subject.fieldofresearchcode150399en_US
dc.titleGetting to the heart of the debate: TQM and middle manager autonomyen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2009
gro.hasfulltextNo Full Text


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