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dc.contributor.authorHerington, Carmelen_US
dc.contributor.authorW. Johnson, Lesteren_US
dc.contributor.authorScott, Donen_US
dc.date.accessioned2017-04-24T11:49:58Z
dc.date.available2017-04-24T11:49:58Z
dc.date.issued2009en_US
dc.date.modified2010-08-26T07:38:49Z
dc.identifier.issn01482963en_US
dc.identifier.doi10.1016/j.jbusres.2008.06.019en_AU
dc.identifier.urihttp://hdl.handle.net/10072/30560
dc.description.abstractThis paper posits a model of firm-employee relationship strength that permits the future measurement of an index of the strength of intra-firm relationships between the firm and the employees of that firm. The relationship marketing literature currently provides no clear direction as to how to represent and measure the strength of firm-employee relationships. The proposed model emerges from an examination of previous marketing and non-marketing literature through exploration of possible concepts to represent measuring strong and productive work relationships, focusing on relationship strength as the construct of interest. The review of the literature on the concept of relationship strength results in the development of an index model of firm-employee relationship strength predicted by cooperation, balanced power, communication, attachment, shared goals and values, trust and the absence of damaging conflict. The article concludes with a list of contributions that the model provides to the relationship marketing literature, as well as suggestions for future research. This includes examination of the impact of the relationship that a firm has with employees on external firm relationships, most particularly with customers.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherElsevieren_US
dc.publisher.placeUnited Statesen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom1096en_US
dc.relation.ispartofpageto1107en_US
dc.relation.ispartofissue11en_US
dc.relation.ispartofjournalJournal of Business Researchen_US
dc.relation.ispartofvolume62en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchMarketing Theoryen_US
dc.subject.fieldofresearchcode150506en_US
dc.titleFirm–employee relationship strength—A conceptual modelen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Marketingen_US
gro.date.issued2009
gro.hasfulltextNo Full Text


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