Show simple item record

dc.contributor.authorHerington, Carmel
dc.contributor.authorW. Johnson, Lester
dc.contributor.authorScott, Don
dc.date.accessioned2017-05-03T14:31:46Z
dc.date.available2017-05-03T14:31:46Z
dc.date.issued2009
dc.date.modified2010-08-26T07:38:49Z
dc.identifier.issn01482963
dc.identifier.doi10.1016/j.jbusres.2008.06.019
dc.identifier.urihttp://hdl.handle.net/10072/30560
dc.description.abstractThis paper posits a model of firm-employee relationship strength that permits the future measurement of an index of the strength of intra-firm relationships between the firm and the employees of that firm. The relationship marketing literature currently provides no clear direction as to how to represent and measure the strength of firm-employee relationships. The proposed model emerges from an examination of previous marketing and non-marketing literature through exploration of possible concepts to represent measuring strong and productive work relationships, focusing on relationship strength as the construct of interest. The review of the literature on the concept of relationship strength results in the development of an index model of firm-employee relationship strength predicted by cooperation, balanced power, communication, attachment, shared goals and values, trust and the absence of damaging conflict. The article concludes with a list of contributions that the model provides to the relationship marketing literature, as well as suggestions for future research. This includes examination of the impact of the relationship that a firm has with employees on external firm relationships, most particularly with customers.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.publisher.placeUnited States
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom1096
dc.relation.ispartofpageto1107
dc.relation.ispartofissue11
dc.relation.ispartofjournalJournal of Business Research
dc.relation.ispartofvolume62
dc.rights.retentionY
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchMarketing theory
dc.subject.fieldofresearchCommerce, management, tourism and services
dc.subject.fieldofresearchcode3506
dc.subject.fieldofresearchcode350608
dc.subject.fieldofresearchcode35
dc.titleFirm–employee relationship strength—A conceptual model
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of Marketing
gro.date.issued2009
gro.hasfulltextNo Full Text
gro.griffith.authorHerington, Carmel A.


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record