E-Government Adoption in the Hasehmite Kingdom of Jordan: factors from social perspectives

Abstract

The Hashemite Kingdom of Jordan provides an example of a nation improving global competitiveness through development of strong Information Communication Technology (ICT) with the aim of becoming a knowledge based country and a regional Information Technology (IT) centre. E-government is an important part of this strategy, however there appears to be a lack of understanding of the social factors that may influence citizens' intention to use e-government. This paper makes a contribution in examining these factors through a literature search and questionnaire and data collected from 400 Jordanian participants. The research explores four different social factors: trust in terms of the security and privacy and trust in government, attitudes and beliefs, education, and accessibility. This research uses exploratory factor analysis to identify the main factors that may influence e-government adoption in Jordan.