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dc.contributor.convenorWesley Baker
dc.contributor.authorSawang, Sukanlaya
dc.contributor.authorBrough, Paula
dc.contributor.authorBarbour, Jennifer
dc.contributor.editorWesley Baker
dc.date.accessioned2017-05-03T14:09:52Z
dc.date.available2017-05-03T14:09:52Z
dc.date.issued2009
dc.date.modified2010-10-26T07:15:34Z
dc.identifier.urihttp://hdl.handle.net/10072/31747
dc.description.abstractWith the growth of service industry occupations, managing emotions at work has increased as a topic of interest among scholars and practitioners in organisational behaviour and human resource management(Grandey, 2000). Emotional dissonance occurs when there is discrepancy between organisational sanctioned emotions and actual emotions of employees(Zapf, Vogt, Seifert, Mertini, & Isic, 1999). This discrepancy can be associated with significant levels of psychological ill-health (Zapf, Seifert, Schmutte, Mertini, & Holz, 2001). Policing is consistently ranked among the top five stressful/high-risk occupations (e.g. Coman, Evans, Stanley, & Burrows, 1991). Police officers act as the front-line contact when dealing directly with community members; they are expected to be social workers, teachers, role models, and counsellors. Operational police officers are often required to suppress their actual emotions during their work, in order to perform their job to formally designated procedures and standards.
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherAmerican Psychological Association
dc.publisher.placeUSA
dc.publisher.urihttp://www.apa.org/pi/about/newsletter/2009/09/
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofconferencename8th International Conference on Occupational Stress and Health
dc.relation.ispartofconferencetitleConference Proceedings: 8th International Conference on Occupational Stress and Health
dc.relation.ispartofdatefrom2009-11-05
dc.relation.ispartofdateto2009-11-08
dc.relation.ispartoflocationSan Juan, Puerto Rico
dc.rights.retentionY
dc.subject.fieldofresearchIndustrial and Organisational Psychology
dc.subject.fieldofresearchcode170107
dc.title"I smile when I’m angry!" An examination of emotional dissonance among police officers
dc.typeConference output
dc.type.descriptionE3 - Conferences (Extract Paper)
dc.type.codeE - Conference Publications
gro.date.issued2009
gro.hasfulltextNo Full Text
gro.griffith.authorBrough, Paula
gro.griffith.authorBarbour, Jennifer P.


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    Contains papers delivered by Griffith authors at national and international conferences.

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