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dc.contributor.convenorWesley Bakeren_AU
dc.contributor.authorSawang, Sukanlayaen_US
dc.contributor.authorBrough, Paulaen_US
dc.contributor.authorBarbour, Jenniferen_US
dc.contributor.editorWesley Bakeren_US
dc.description.abstractWith the growth of service industry occupations, managing emotions at work has increased as a topic of interest among scholars and practitioners in organisational behaviour and human resource management(Grandey, 2000). Emotional dissonance occurs when there is discrepancy between organisational sanctioned emotions and actual emotions of employees(Zapf, Vogt, Seifert, Mertini, & Isic, 1999). This discrepancy can be associated with significant levels of psychological ill-health (Zapf, Seifert, Schmutte, Mertini, & Holz, 2001). Policing is consistently ranked among the top five stressful/high-risk occupations (e.g. Coman, Evans, Stanley, & Burrows, 1991). Police officers act as the front-line contact when dealing directly with community members; they are expected to be social workers, teachers, role models, and counsellors. Operational police officers are often required to suppress their actual emotions during their work, in order to perform their job to formally designated procedures and standards.en_US
dc.publisherAmerican Psychological Associationen_US
dc.relation.ispartofconferencename8th International Conference on Occupational Stress and Healthen_US
dc.relation.ispartofconferencetitleConference Proceedings: 8th International Conference on Occupational Stress and Healthen_US
dc.relation.ispartoflocationSan Juan, Puerto Ricoen_US
dc.subject.fieldofresearchIndustrial and Organisational Psychologyen_US
dc.title"I smile when I’m angry!" An examination of emotional dissonance among police officersen_US
dc.typeConference outputen_US
dc.type.descriptionE3 - Conference Publications (Extract Paper)en_US
dc.type.codeE - Conference Publicationsen_US
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    Contains papers delivered by Griffith authors at national and international conferences.

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