Resource allocation for strategic quality management: An analytic network process (ANP) model

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Author(s)
Alidrisi, Hisham
Mohamed, Sherif
Year published
2009
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Recent research attempts emphasize that Total Quality Management (TQM) is a combination of two broad categories of elements: hard elements and soft elements. Many academicians believe that there is no commonly accepted framework for TQM. This is due to the complexity of identifying the base from which the soft and hard elements of TQM are defined. This paper views Quality Management (QM) itself from a perspective that allows for resources to be the base by which QM operates. Thus, it deals with QM from a strategic point of view, or what is known as Strategic Quality Management (SQM). The Analytic Network Process ...
View more >Recent research attempts emphasize that Total Quality Management (TQM) is a combination of two broad categories of elements: hard elements and soft elements. Many academicians believe that there is no commonly accepted framework for TQM. This is due to the complexity of identifying the base from which the soft and hard elements of TQM are defined. This paper views Quality Management (QM) itself from a perspective that allows for resources to be the base by which QM operates. Thus, it deals with QM from a strategic point of view, or what is known as Strategic Quality Management (SQM). The Analytic Network Process (ANP) is, used herein, to model the interactions between eight SQM strategies (identified in the literature as critical), and their resources. The case of two different companies is investigated to show how the interaction between strategies and their allocated resources differs due to the nature of business, product and history.
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View more >Recent research attempts emphasize that Total Quality Management (TQM) is a combination of two broad categories of elements: hard elements and soft elements. Many academicians believe that there is no commonly accepted framework for TQM. This is due to the complexity of identifying the base from which the soft and hard elements of TQM are defined. This paper views Quality Management (QM) itself from a perspective that allows for resources to be the base by which QM operates. Thus, it deals with QM from a strategic point of view, or what is known as Strategic Quality Management (SQM). The Analytic Network Process (ANP) is, used herein, to model the interactions between eight SQM strategies (identified in the literature as critical), and their resources. The case of two different companies is investigated to show how the interaction between strategies and their allocated resources differs due to the nature of business, product and history.
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Conference Title
Proceedings of the Fifth International Conference on Construction in the 21st Century - Collaboration and Integration in Engineering, Management and Technology
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Copyright Statement
© 2009 CITC. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.
Subject
Quality Management