dc.contributor.author | Lund, Donald J. | |
dc.contributor.author | Kozlenkova, Irina V. | |
dc.contributor.author | Palmatier, Robert W. | |
dc.contributor.editor | Nguyen, B. | |
dc.contributor.editor | Simkin, L. | |
dc.contributor.editor | Canhoto, A. I. | |
dc.date.accessioned | 2017-11-01T12:31:43Z | |
dc.date.available | 2017-11-01T12:31:43Z | |
dc.date.issued | 2016 | |
dc.identifier.isbn | 9781138803312 | |
dc.identifier.uri | http://hdl.handle.net/10072/338489 | |
dc.description.peerreviewed | Yes | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | Routledge | |
dc.publisher.place | United Kingdom | |
dc.publisher.uri | https://www.routledge.com/The-Dark-Side-of-CRM-Customers-Relationships-and-Management/Nguyen-Simkin-Canhoto/p/book/9781138803312 | |
dc.relation.ispartofbooktitle | The Dark Side of CRM: Customers, Relationships and Management | |
dc.relation.ispartofchapter | 6 | |
dc.relation.ispartofpagefrom | 93 | |
dc.relation.ispartofpageto | 121 | |
dc.subject.fieldofresearch | Marketing not elsewhere classified | |
dc.subject.fieldofresearchcode | 150599 | |
dc.title | Good Versus Bad Relationship Framework | |
dc.type | Book chapter | |
dc.type.description | B1 - Chapters | |
dc.type.code | B - Book Chapters | |
gro.hasfulltext | No Full Text | |
gro.griffith.author | Palmatier, Robert W. | |