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dc.contributor.authorLund, Donald J.
dc.contributor.authorKozlenkova, Irina V.
dc.contributor.authorPalmatier, Robert W.
dc.contributor.editorNguyen, B.
dc.contributor.editorSimkin, L.
dc.contributor.editorCanhoto, A. I.
dc.date.accessioned2017-11-01T12:31:43Z
dc.date.available2017-11-01T12:31:43Z
dc.date.issued2016
dc.identifier.isbn9781138803312
dc.identifier.urihttp://hdl.handle.net/10072/338489
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherRoutledge
dc.publisher.placeUnited Kingdom
dc.publisher.urihttps://www.routledge.com/The-Dark-Side-of-CRM-Customers-Relationships-and-Management/Nguyen-Simkin-Canhoto/p/book/9781138803312
dc.relation.ispartofbooktitleThe Dark Side of CRM: Customers, Relationships and Management
dc.relation.ispartofchapter6
dc.relation.ispartofpagefrom93
dc.relation.ispartofpageto121
dc.subject.fieldofresearchMarketing not elsewhere classified
dc.subject.fieldofresearchcode150599
dc.titleGood Versus Bad Relationship Framework
dc.typeBook chapter
dc.type.descriptionB1 - Chapters
dc.type.codeB - Book Chapters
gro.hasfulltextNo Full Text
gro.griffith.authorPalmatier, Robert W.


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