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dc.contributor.authorFraser, Campbell
dc.contributor.authorZarkada-Fraser, Anna
dc.date.accessioned2017-05-03T13:44:39Z
dc.date.available2017-05-03T13:44:39Z
dc.date.issued2000
dc.date.modified2009-09-25T04:42:33Z
dc.identifier.issn09590552
dc.identifier.doi10.1108/09590550010328409
dc.identifier.urihttp://hdl.handle.net/10072/3391
dc.description.abstractA method for the development, validation and refinement of a performance measurement tool for retail store managers in Australia and Singapore is presented. This tool is based on a set of performance elements - measurable task-related activities and behaviours - that, when combined, define the performing manager. While organisations in both countries were found to concur on the 50 performance elements which should constitute the overall measurement tool, the importance attached to several of the elements differed significantly between the two countries. This difference is a significant determinant of the transferability of retail management skills between the two cultures and has wider implications for the internationalisation of the retail environment where management from different cultures are required to co-exist within a single retail organisation.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherEmerald
dc.publisher.placeUK
dc.publisher.urihttp://www.emeraldinsight.com/0959-0552.htm
dc.relation.ispartofpagefrom228
dc.relation.ispartofpageto242
dc.relation.ispartofjournalInternational Journal of Retail and Distribution Management
dc.relation.ispartofvolume28 (6)
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchcode1503
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.titleMeasuring the performance of retail managers in Australia and Singapore
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resources
gro.date.issued2000
gro.hasfulltextNo Full Text
gro.griffith.authorFraser, Campbell
gro.griffith.authorZarkada-Fraser, Anna


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