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  • Two sides to every story: The Dual Perspectives Method for examining interruptions in healthcare

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    McCurdiePUB1615.pdf (315.6Kb)
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    Accepted Manuscript (AM)
    Author(s)
    McCurdie, Tara
    Sanderson, Penelope
    Aitken, Leanne M
    Liu, David
    Griffith University Author(s)
    Aitken, Leanne M.
    Year published
    2017
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    Abstract
    Interruptions are widely considered a problem in healthcare. Results from observation and experimental studies have guided extensive mitigation efforts, but the effectiveness of interventions remains mixed. We have built on current theories and methods for studying interruptions to develop a novel observational approach – the Dual Perspectives Method – for examining interruptions from the perspectives of the different work functions in an Intensive Care Unit (ICU). We detail the method and provide representative examples of the insights it offers, such as why interruptions happen, the role they play, and the consequences of ...
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    Interruptions are widely considered a problem in healthcare. Results from observation and experimental studies have guided extensive mitigation efforts, but the effectiveness of interventions remains mixed. We have built on current theories and methods for studying interruptions to develop a novel observational approach – the Dual Perspectives Method – for examining interruptions from the perspectives of the different work functions in an Intensive Care Unit (ICU). We detail the method and provide representative examples of the insights it offers, such as why interruptions happen, the role they play, and the consequences of preserving them or eliminating them. We anticipate that the Dual Perspectives Method will help us to arrive at a better basis on which to draw conclusions about interruptions, and will lead to the development of appropriate and sustainable interventions to ensure the effective and safe functioning of the work system under examination.
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    Journal Title
    Applied Ergonomics
    Volume
    58
    DOI
    https://doi.org/10.1016/j.apergo.2016.05.012
    Copyright Statement
    © 2017 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.
    Subject
    Sports science and exercise
    Medical physiology
    Design
    Publication URI
    http://hdl.handle.net/10072/339266
    Collection
    • Journal articles

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