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  • A new model for harmonising scores growth among multiple criteria of excellence model of EFQM: a case study in Sepahan Industrial Group Co.

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    64346_1.pdf (93.15Kb)
    Author(s)
    Saen, Reza Farzipoor
    Griffith University Author(s)
    Farzipoor Saen, Reza
    Year published
    2010
    Metadata
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    Abstract
    The European Foundation for Quality Management (EFQM) excellence model has been used extensively and beneficially in manufacturing, banking and finance, education, management and consultancy, etc. However, EFQM may not have a strong sense of where to invest as a strategic priority or where improvement will make the biggest impact in business performance and results. The objective of this paper is to develop a mathematical model for harmonising the scores growth among nine criteria of EFQM model subject to available time, available budget, preference of decision maker (DM) and precedence constraint. To harmonise the scores ...
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    The European Foundation for Quality Management (EFQM) excellence model has been used extensively and beneficially in manufacturing, banking and finance, education, management and consultancy, etc. However, EFQM may not have a strong sense of where to invest as a strategic priority or where improvement will make the biggest impact in business performance and results. The objective of this paper is to develop a mathematical model for harmonising the scores growth among nine criteria of EFQM model subject to available time, available budget, preference of decision maker (DM) and precedence constraint. To harmonise the scores growth among multiple criteria, a goal programming model is developed.
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    Journal Title
    International Journal of Society Systems Science
    Volume
    2
    Issue
    1
    Publisher URI
    http://www.inderscience.com/browse/index.php?journalID=296
    DOI
    https://doi.org/10.1504/IJSSS.2010.031469
    Copyright Statement
    © 2010 Inderscience Publishers. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
    Subject
    Commerce, Management, Tourism and Services not elsewhere classified
    Sociology
    Publication URI
    http://hdl.handle.net/10072/34088
    Collection
    • Journal articles

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