A new model for harmonising scores growth among multiple criteria of excellence model of EFQM: a case study in Sepahan Industrial Group Co.
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The European Foundation for Quality Management (EFQM) excellence model has been used extensively and beneficially in manufacturing, banking and finance, education, management and consultancy, etc. However, EFQM may not have a strong sense of where to invest as a strategic priority or where improvement will make the biggest impact in business performance and results. The objective of this paper is to develop a mathematical model for harmonising the scores growth among nine criteria of EFQM model subject to available time, available budget, preference of decision maker (DM) and precedence constraint. To harmonise the scores growth among multiple criteria, a goal programming model is developed.
International Journal of Society Systems Science
© 2010 Inderscience Publishers. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
Commerce, Management, Tourism and Services not elsewhere classified