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dc.contributor.authorMcMurray, Anne
dc.contributor.authorChaboyer, Wendy
dc.contributor.authorWallis, Marianne
dc.contributor.authorFetherston, Cathy
dc.date.accessioned2017-05-03T13:17:27Z
dc.date.available2017-05-03T13:17:27Z
dc.date.issued2010
dc.date.modified2011-06-06T05:59:43Z
dc.identifier.issn0962-1067
dc.identifier.doi10.1111/j.1365-2702.2009.03033.x
dc.identifier.urihttp://hdl.handle.net/10072/34146
dc.description.abstractAims and objectives. To identify factors influencing change in two hospitals that moved from taped and verbal nursing handover to bedside handover. Background. Bedside handover is based on patient-centred care, where patients participate in communicating relevant and timely information for care planning. Patient input reduces care fragmentation, miscommunication-related adverse events, readmissions, duplication of services and enhances satisfaction and continuity of care. Design. Analysing change management was a component of a study aimed at developing a standard operating protocol for bedside handover communication. The research was undertaken in two regional acute care hospitals in two different states of Australia. Method. Data collection included 532 semi-structured observations in six wards in the two hospitals and 34 in-depth interviews conducted with a purposive sample of nursing staff involved in the handovers. Observation and interview data were analysed separately then combined to generate thematic analysis of factors influencing the change process in the transition to bedside handover. Results and conclusion. Themes included embedding the change as part of the big picture, the need to link the project to standardisation initiatives, providing reassurance on safety and quality, smoothing out logistical difficulties and learning to listen. We conclude that change is more likely to be successful when it is part of a broader initiative such as a quality improvement strategy. Relevance to clinical practice. Nurses are generally supportive of quality improvement initiatives, particularly those aimed at standardising care. For successful implementation, change managers should be mindful of clinicians' attitudes, motivation and concerns and their need for reassurance when changing their practice. This is particularly important when change is dramatic, as in moving from verbal handover, conducted in the safety of the nursing office, to bedside handover where there is greater transparency and accountability for the accuracy and appropriateness of communication content and processes.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent149717 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoen_AU
dc.publisherWiley-Blackwell Publishing Ltd
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom2580
dc.relation.ispartofpageto2589
dc.relation.ispartofissue17-18
dc.relation.ispartofjournalJournal of Clinical Nursing
dc.relation.ispartofvolume19
dc.rights.retentionY
dc.subject.fieldofresearchClinical Nursing: Secondary (Acute Care)
dc.subject.fieldofresearchNursing
dc.subject.fieldofresearchPsychology
dc.subject.fieldofresearchPublic Health and Health Services
dc.subject.fieldofresearchcode111003
dc.subject.fieldofresearchcode1110
dc.subject.fieldofresearchcode1701
dc.subject.fieldofresearchcode1117
dc.titleImplementing bedside handover: Strategies for change management
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Health, School of Nursing and Midwifery
gro.rights.copyright© 2010 Wiley-Blackwell Publishing. This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher.The definitive version is available at www.interscience.wiley.com
gro.date.issued2010
gro.hasfulltextFull Text
gro.griffith.authorWallis, Marianne
gro.griffith.authorChaboyer, Wendy
gro.griffith.authorMcMurray, Anne M.


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