A New Model for Ranking 3PL Providers

Abstract

Reverse logistics is an activity within organizations delegated to the customer service function, where customers with warranted or defective products would return them to their suppliers. To rank third-party reverse logistic (3PL) providers with regard to various criteria, including dual-role factors, this paper introduces a new model, which is based on data envelopment analysis. A numerical example demonstrates the application of the proposed model.