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  • Communications in adventure tour products: health and safety in rafting and kayaking

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    64608_1.pdf (158.8Kb)
    Author(s)
    Buckley, Ralf
    Griffith University Author(s)
    Buckley, Ralf
    Year published
    2010
    Metadata
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    Abstract
    Critical incidents involving communications on health and safety issues amongst staff and clients are examined from 388 days of participant observations in 63 non-motorised waterborne adventure tours in 19 countries. Good communications were critical in maintaining client satisfaction and rescuing them from life-threatening dangers; poor communications put participants at unnecessary risk or led to dissatisfaction. Communications codes, carriers and cultural contexts were all essential aspects. Communications are an important component of adventure tourism products, and deserve further research attention. Adventure tourism ...
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    Critical incidents involving communications on health and safety issues amongst staff and clients are examined from 388 days of participant observations in 63 non-motorised waterborne adventure tours in 19 countries. Good communications were critical in maintaining client satisfaction and rescuing them from life-threatening dangers; poor communications put participants at unnecessary risk or led to dissatisfaction. Communications codes, carriers and cultural contexts were all essential aspects. Communications are an important component of adventure tourism products, and deserve further research attention. Adventure tourism provides opportunities to test communications theories under adverse circumstances.
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    Journal Title
    Annals of Tourism Research
    Volume
    37
    Issue
    2
    DOI
    https://doi.org/10.1016/j.annals.2009.10.011
    Copyright Statement
    © 2010 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Subject
    Commercial services
    Marketing
    Tourism
    Tourist behaviour and visitor experience
    Publication URI
    http://hdl.handle.net/10072/34434
    Collection
    • Journal articles

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