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dc.contributor.authorBuckley, Ralfen_US
dc.date.accessioned2017-05-03T12:55:37Z
dc.date.available2017-05-03T12:55:37Z
dc.date.issued2010en_US
dc.date.modified2010-10-26T07:15:10Z
dc.identifier.issn0160-7383en_US
dc.identifier.doi10.1016/j.annals.2009.10.011en_AU
dc.identifier.urihttp://hdl.handle.net/10072/34434
dc.description.abstractCritical incidents involving communications on health and safety issues amongst staff and clients are examined from 388 days of participant observations in 63 non-motorised waterborne adventure tours in 19 countries. Good communications were critical in maintaining client satisfaction and rescuing them from life-threatening dangers; poor communications put participants at unnecessary risk or led to dissatisfaction. Communications codes, carriers and cultural contexts were all essential aspects. Communications are an important component of adventure tourism products, and deserve further research attention. Adventure tourism provides opportunities to test communications theories under adverse circumstances.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent162613 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherElsevieren_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom315en_US
dc.relation.ispartofpageto332en_US
dc.relation.ispartofissue2en_US
dc.relation.ispartofjournalAnnals of Tourism Researchen_US
dc.relation.ispartofvolume37en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchTourist Behaviour and Visitor Experienceen_US
dc.subject.fieldofresearchcode150606en_US
dc.titleCommunications in adventure tour products: health and safety in rafting and kayakingen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Sciences, Griffith School of Environmenten_US
gro.rights.copyrightCopyright 2010 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_AU
gro.date.issued2010
gro.hasfulltextFull Text


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