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dc.contributor.authorShah, Dhara
dc.contributor.authorBarker, Michelle
dc.date.accessioned2017-11-29T12:00:50Z
dc.date.available2017-11-29T12:00:50Z
dc.date.issued2017
dc.identifier.issn1470-5958
dc.identifier.doi10.1177/1470595817706383
dc.identifier.urihttp://hdl.handle.net/10072/348191
dc.description.abstractThe growth of Indian Information Technology (IT) sector has resulted in many Indian IT expatriates conducting projects at international client sites. Yet little is known about the sociocultural communication challenges these expatriates encounter. Adopting a qualitative, interpretive approach, semi-structured interviews were conducted with 47 Indian IT expatriates at client sites in Australia. The cultural validation and sociocultural competencies framework of the Excellence in Cultural Experiential Learning and Leadership Intercultural Skills Program was used to analyse expatriates’ workplace interactions. Respondents reported a lack of understanding of the ‘unwritten’ sociocultural communication rules in Australia. Communication differences contributed to their frustrations and dissatisfaction during expatriation. Insights into Indian IT expatriates’ experiences of negotiating communication competencies abroad can inform cross-cultural management scholarship and cross-cultural training. Making cultural norms explicit by embedding a cultural learning framework in cross-cultural training programs can contribute to productive, culturally diverse workplaces. The findings may provide fresh perspectives for organizations who prepare or receive expatriates, especially Indian professionals on assignment in Australia or other western countries.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSage Publications
dc.relation.ispartofpagefrom215
dc.relation.ispartofpageto236
dc.relation.ispartofissue2
dc.relation.ispartofjournalInternational Journal of Cross Cultural Management
dc.relation.ispartofvolume17
dc.subject.fieldofresearchBusiness systems in context not elsewhere classified
dc.subject.fieldofresearchBusiness systems in context
dc.subject.fieldofresearchHuman resources and industrial relations
dc.subject.fieldofresearchStrategy, management and organisational behaviour
dc.subject.fieldofresearchcode350399
dc.subject.fieldofresearchcode3503
dc.subject.fieldofresearchcode3505
dc.subject.fieldofresearchcode3507
dc.titleCracking the cultural code: Indian IT expatriates' intercultural communication challenges in Australia
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of International Business and Asian Studies
gro.hasfulltextNo Full Text
gro.griffith.authorBarker, Michelle C.


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