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dc.contributor.authorBradley, Grahamen_US
dc.contributor.authorR. McColl-Kennedy, Janeten_US
dc.contributor.authorSparks, Beverleyen_US
dc.contributor.authorJimmieson, Nerina L.en_US
dc.contributor.authorZapf, Dieteren_US
dc.contributor.editorWilfred J. Zerbe, Charmine E.J. Hartel, Neal M. Ashkanasyen_US
dc.date.accessioned2017-05-03T13:11:18Z
dc.date.available2017-05-03T13:11:18Z
dc.date.issued2010en_US
dc.date.modified2011-01-19T05:58:04Z
dc.identifier.isbn9780857241771en_US
dc.identifier.doi10.1108/S1746-9791(2010)0000006013en_AU
dc.identifier.urihttp://hdl.handle.net/10072/35313
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent217073 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherEmerald Group Publishingen_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofbooktitleEmotions and Organizational Dynamismen_US
dc.relation.ispartofchapter9en_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom221en_US
dc.relation.ispartofpageto258en_US
dc.relation.ispartofvolume6en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode380106en_US
dc.titleService encounter needs theory: a dyadic, psychosocial approach to understanding service encountersen_US
dc.typeBook chapteren_US
dc.type.descriptionB1 - Book Chapters (HERDC)en_US
dc.type.codeB - Book Chaptersen_US
gro.rights.copyrightCopyright 2010 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_AU
gro.date.issued2010
gro.hasfulltextFull Text


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