• myGriffith
    • Staff portal
    • Contact Us⌄
      • Future student enquiries 1800 677 728
      • Current student enquiries 1800 154 055
      • International enquiries +61 7 3735 6425
      • General enquiries 07 3735 7111
      • Online enquiries
      • Staff phonebook
    View Item 
    •   Home
    • Griffith Research Online
    • Journal articles
    • View Item
    • Home
    • Griffith Research Online
    • Journal articles
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Browse

  • All of Griffith Research Online
    • Communities & Collections
    • Authors
    • By Issue Date
    • Titles
  • This Collection
    • Authors
    • By Issue Date
    • Titles
  • Statistics

  • Most Popular Items
  • Statistics by Country
  • Most Popular Authors
  • Support

  • Contact us
  • FAQs
  • Admin login

  • Login
  • Developing nurses' intercultural/intraprofessional communication skills using the EXCELLence in Cultural Experiential Learning and Leadership Social Interaction Maps

    Thumbnail
    View/Open
    HendersonPUB5154.pdf (158.5Kb)
    File version
    Accepted Manuscript (AM)
    Author(s)
    Henderson, Saras
    Barker, Michelle
    Griffith University Author(s)
    Barker, Michelle C.
    Year published
    2018
    Metadata
    Show full item record
    Abstract
    Aims and objectives: To examine how the use of Social Interaction Maps (SIMs), a tool in the EXCELL (EXCELLence in Cultural Experiential Learning and Leadership) Program can enhance the development of nurses’ intercultural/intraprofessional communication skills. Background: Nurses face communication challenges when interacting with others from similar background as well as those from a culturally and linguistically diverse (CALD) background. We used the EXCELL Program's Social Interaction Maps (SIMs) tool to foster intercultural/intraprofessional communication skills in nurses. SIMs describe verbal and non-verbal communication ...
    View more >
    Aims and objectives: To examine how the use of Social Interaction Maps (SIMs), a tool in the EXCELL (EXCELLence in Cultural Experiential Learning and Leadership) Program can enhance the development of nurses’ intercultural/intraprofessional communication skills. Background: Nurses face communication challenges when interacting with others from similar background as well as those from a culturally and linguistically diverse (CALD) background. We used the EXCELL Program's Social Interaction Maps (SIMs) tool to foster intercultural/intraprofessional communication skills in nurses. SIMs describe verbal and non-verbal communication behaviours that model ways of communicating in a culturally appropriate manner. The Maps include four stages of an interaction, namely: Approach, Bridging, Communicating and Departing using the acronym ABCD. Design: Qualitative approach was used with a purposeful sample of nurses enrolled in a postgraduate course. Methods: Fifteen participants were recruited. The SIM tool was taught to participants in a workshop where they engaged in sociocultural communication activities using scenarios. Participants were asked to apply SIMs in their workplaces. Six weeks later participants completed a semi-structured open-ended questionnaire and participated in a discussion forum on their experience of using SIMs. Data were content analysed. Results: Four themes identified in the use of the SIMS were: (i) enhancing self-awareness of communication skills; (ii) promoting skills in being non-confrontational during difficult interactions; (iii) highlighting the importance of A (Approach) and B (Bridging) in interaction with others; (iv)awareness of how others interpret what is said C (Communicating), and discussing to resolve issues before closure D (Departing). Conclusions: Application of the EXCELL Social Interaction Mapping tool was shown to be useful in developing intercultural/intraprofessional communication skills in nurses. Relevance to clinical practice: Professional development programs that incorporate EXCELL Social Interaction Maps can enhance nurses’ intercultural/intraprofessional communication competencies when engaging with others from CALD backgrounds and improve the way nurses communicate with each other.
    View less >
    Journal Title
    Journal of Clinical Nursing
    DOI
    https://doi.org/10.1111/jocn.14089
    Copyright Statement
    © 2017 John Wiley & Sons Ltd. This is the peer reviewed version of the following article: Developing nurses’ intercultural/intraprofessional communication skills using the EXCELLence in Cultural Experiential Learning and Leadership Social Interaction Maps, Journal of Clinical Nursing, pp. 1-11, 2017, which has been published in final form at 10.1111/jocn.14089. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)
    Subject
    Nursing
    Nursing not elsewhere classified
    Health services and systems
    Public health
    Psychology
    Publication URI
    http://hdl.handle.net/10072/353458
    Collection
    • Journal articles

    Footer

    Disclaimer

    • Privacy policy
    • Copyright matters
    • CRICOS Provider - 00233E
    • TEQSA: PRV12076

    Tagline

    • Gold Coast
    • Logan
    • Brisbane - Queensland, Australia
    First Peoples of Australia
    • Aboriginal
    • Torres Strait Islander