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  • Strategic Alliance, Information and Communication Technology, and Customer-Related Performance: The Role of Industry Characteristics

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    WinataPUB2615.pdf (271.2Kb)
    Author(s)
    Winata, Lanita
    Mia, Lokman
    Langmann, Christian
    Griffith University Author(s)
    Winata, Lanita
    Mia, Lokman
    Year published
    2016
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    Abstract
    Purposes: This study investigates whether the relationship between a firm’s engagement in strategic alliance and its customer-related performance (CRP) is direct or indirect through the managerial use of information and communication technology (ICT). Methodology: The results are based on the responses of 78 general managers from large manufacturing firms, and the data were analysed using structural equation modelling with partial least squares (PLS). Findings: The results reveal that a firm’s engagement in a strategic alliance is positively related with the firm’s CRP—not directly, but through the managerial use of ...
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    Purposes: This study investigates whether the relationship between a firm’s engagement in strategic alliance and its customer-related performance (CRP) is direct or indirect through the managerial use of information and communication technology (ICT). Methodology: The results are based on the responses of 78 general managers from large manufacturing firms, and the data were analysed using structural equation modelling with partial least squares (PLS). Findings: The results reveal that a firm’s engagement in a strategic alliance is positively related with the firm’s CRP—not directly, but through the managerial use of the ICT. The results also reveal that the relationship is industry specific. Limitations: The results may be manufacturing industry specific, so caution is necessary in generalising the results to other industries. Furthermore, this study does not consider the different types of strategic alliances in which a firm can engage. The extant literature suggests that a strategic alliance may be vertical or horizontal, internal or external. Practical implications: The results indicate that an organisation which engages in a strategic alliance to improve its desired performance needs to have an appropriate ICT facility. Originality: This study investigates the role of ICT on the strategic alliance and firm performance relationship in Indonesia.
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    Journal Title
    Contemporary Management Research
    Volume
    12
    Issue
    3
    DOI
    https://doi.org/10.7903/cmr.14385
    Copyright Statement
    © 2016 Academy of Taiwan Information Systems Research. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Subject
    Business and Management not elsewhere classified
    Information Systems
    Business and Management
    Marketing
    Publication URI
    http://hdl.handle.net/10072/355256
    Collection
    • Journal articles

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