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dc.contributor.authorWinata, Lanita
dc.contributor.authorMia, Lokman
dc.contributor.authorLangmann, Christian
dc.date.accessioned2017-12-05T05:37:27Z
dc.date.available2017-12-05T05:37:27Z
dc.date.issued2016
dc.identifier.issn1813-5498
dc.identifier.doi10.7903/cmr.14385
dc.identifier.urihttp://hdl.handle.net/10072/355256
dc.description.abstractPurposes: This study investigates whether the relationship between a firm’s engagement in strategic alliance and its customer-related performance (CRP) is direct or indirect through the managerial use of information and communication technology (ICT). Methodology: The results are based on the responses of 78 general managers from large manufacturing firms, and the data were analysed using structural equation modelling with partial least squares (PLS). Findings: The results reveal that a firm’s engagement in a strategic alliance is positively related with the firm’s CRP—not directly, but through the managerial use of the ICT. The results also reveal that the relationship is industry specific. Limitations: The results may be manufacturing industry specific, so caution is necessary in generalising the results to other industries. Furthermore, this study does not consider the different types of strategic alliances in which a firm can engage. The extant literature suggests that a strategic alliance may be vertical or horizontal, internal or external. Practical implications: The results indicate that an organisation which engages in a strategic alliance to improve its desired performance needs to have an appropriate ICT facility. Originality: This study investigates the role of ICT on the strategic alliance and firm performance relationship in Indonesia.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherAcademy of Taiwan Information Systems Research
dc.relation.ispartofpagefrom337
dc.relation.ispartofpageto362
dc.relation.ispartofissue3
dc.relation.ispartofjournalContemporary Management Research
dc.relation.ispartofvolume12
dc.subject.fieldofresearchBusiness and Management not elsewhere classified
dc.subject.fieldofresearchInformation Systems
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchcode150399
dc.subject.fieldofresearchcode0806
dc.subject.fieldofresearchcode1503
dc.subject.fieldofresearchcode1505
dc.titleStrategic Alliance, Information and Communication Technology, and Customer-Related Performance: The Role of Industry Characteristics
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of Accounting, Finance and Economics
gro.rights.copyright© 2016 Academy of Taiwan Information Systems Research. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.hasfulltextFull Text
gro.griffith.authorWinata, Lanita
gro.griffith.authorMia, Lokman


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