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dc.contributor.authorRussell, Boben_US
dc.contributor.authorThite, Mohanen_US
dc.date.accessioned2017-04-04T17:38:59Z
dc.date.available2017-04-04T17:38:59Z
dc.date.issued2010en_US
dc.date.modified2011-11-01T06:55:46Z
dc.identifier.issn10384111en_US
dc.identifier.doi10.1177/1038411110381623en_AU
dc.identifier.urihttp://hdl.handle.net/10072/35619
dc.description.abstractThe literature on call centers often highlights the centrality of HR in stemming employee attrition but is mainly grounded in the realities of in-house call centers in the western economies. In this empirical study of four large Indian call centers we examine specific aspects of HR practice for their effect on retention in the very different context of Indian labor markets. The relationship between HR practices and the realities of the call-centre labor processes operating within a buoyant labor market that offers plentiful job alternatives are explored. The findings suggest that the contribution of HR to employee retention is a necessary but not sufficient condition for retention in the context of Indian call centers.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent131708 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherSage Publications Ltd.en_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom356en_US
dc.relation.ispartofpageto374en_US
dc.relation.ispartofissue3en_AU
dc.relation.ispartofjournalAsia Pacific Journal of Human Resourcesen_US
dc.relation.ispartofvolume48en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchHuman Resources Managementen_US
dc.subject.fieldofresearchcode150305en_US
dc.titleWork organization, human resource practices and employee retention in Indian call centersen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resourcesen_US
gro.rights.copyrightCopyright 2010 Australian Human Resources Institute. This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_AU
gro.date.issued2010
gro.hasfulltextFull Text


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