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dc.contributor.authorThite, Mohanen_US
dc.contributor.authorRussell, Boben_US
dc.date.accessioned2017-05-03T13:28:49Z
dc.date.available2017-05-03T13:28:49Z
dc.date.issued2010en_US
dc.date.modified2011-06-20T06:48:32Z
dc.identifier.issn02681072en_US
dc.identifier.doi10.1111/j.1468-005X.2009.00235.xen_AU
dc.identifier.urihttp://hdl.handle.net/10072/35659
dc.description.abstractWe examine the employee perception of work organisation in four large Indian call centres to investigate causes of employee dissatisfaction and turnover. We find that profound mismatch between the offshored labour market and the labour process pose fundamental challenges that may not be susceptible to easy HR fixes.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent731352 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherWiley-Blackwell Publishing Ltd.en_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom2en_US
dc.relation.ispartofpageto18en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalNew Technology, Work and Employmenten_US
dc.relation.ispartofvolume25en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchIndustrial Relationsen_US
dc.subject.fieldofresearchcode150306en_US
dc.titleThe next available agent: Work organisation in Indian call centresen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resourcesen_US
gro.rights.copyrightCopyright 2010 Blackwell Publishing Ltd. This is the pre-peer reviewed version of the following article: The next available agent: Work organisation in Indian call centres, New Technology, Work and Employment Vol. 25(1), 2010, pp. 2-18, which has been published in final form at http://dx.doi.org/10.1111/j.1468-005X.2009.00235.x.en_AU
gro.date.issued2010
gro.hasfulltextFull Text


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