Examining Parental and Staff Perceptions of Childcare Service Quality Across Competing Business Structures
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This article explores parental and childcare staff perceptions of quality across alternative childcare governance structures in Australia. A total of 21 childcare staff currently working within both 'non-profit' and 'for-profit' long day care centres were interviewed. In addition, 20 interviews with parents of children attending community-based, independent-private and corporate chain centres were conducted. Significant differences between the quality perceptions of parent and staff cohorts were found. In addition, inter-group differences were also observed. The results tentatively suggest that both parents and staff attach importance to both structural (regulated and flexible)and procedural elements of childcare service delivery-although parental age and caregiver experience appear to moderate the levels of importance assigned to identified quality dimensions.
Australian Journal of Early Childhood
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