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  • Examining Parental and Staff Perceptions of Childcare Service Quality Across Competing Business Structures

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    Author(s)
    Weaven, S
    Grace, D
    Griffith University Author(s)
    Weaven, Scott K.
    Grace, Debra A.
    Year published
    2010
    Metadata
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    Abstract
    This article explores parental and childcare staff perceptions of quality across alternative childcare governance structures in Australia. A total of 21 childcare staff currently working within both 'non-profit' and 'for-profit' long day care centres were interviewed. In addition, 20 interviews with parents of children attending community-based, independent-private and corporate chain centres were conducted. Significant differences between the quality perceptions of parent and staff cohorts were found. In addition, inter-group differences were also observed. The results tentatively suggest that both parents and staff attach ...
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    This article explores parental and childcare staff perceptions of quality across alternative childcare governance structures in Australia. A total of 21 childcare staff currently working within both 'non-profit' and 'for-profit' long day care centres were interviewed. In addition, 20 interviews with parents of children attending community-based, independent-private and corporate chain centres were conducted. Significant differences between the quality perceptions of parent and staff cohorts were found. In addition, inter-group differences were also observed. The results tentatively suggest that both parents and staff attach importance to both structural (regulated and flexible)and procedural elements of childcare service delivery-although parental age and caregiver experience appear to moderate the levels of importance assigned to identified quality dimensions.
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    Journal Title
    Australian Journal of Early Childhood
    Volume
    35
    Issue
    2
    Publisher URI
    https://journals.sagepub.com/doi/abs/10.1177/183693911003500208
    Copyright Statement
    © 2010 Early Childhood Australia Inc. All Early Childhood Australia Inc. publications are protected by copyright. Apart from any use as permitted under the Copyright Act 1968 (as amended), all other rights are reserved and permission must be sought for such use. In all cases Early Childhood Australia Inc. must be acknowledged as the source when reproducing or quoting any part of an Early Childhood Australia publication.
    Subject
    Education systems
    Specialist studies in education
    Marketing management (incl. strategy and customer relations)
    Applied and developmental psychology
    Publication URI
    http://hdl.handle.net/10072/35694
    Collection
    • Journal articles

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